Pain-Free Print Management Switch for Book Publisher

A leading educational book publisher successfully transitioned their print requirements to Webmart, overcoming the challenges of managing multiple divisions with unique needs.

By carefully planning and executing the switch, we ensured a seamless move that not only maintained business as usual but also delivered significant cost savings and service improvements.

The Challenge

For this client, moving from their existing print supplier was a daunting prospect. With a large print budget and multiple divisions—each with distinct ways of working and varying print requirements—they were concerned the transition could disrupt their operations.

However, the need for cost savings and improved service made the change imperative. The challenge was to ensure the move was smooth, pain-free, and did not negatively impact their business or its stakeholders.

The Solution

To ensure the project was as seamless and reassuring as possible, our team created a robust plan to manage every step of the move.

• Comprehensive Transition Plan: We started by creating a detailed plan outlining key milestones and involving all stakeholders. This transparency allowed the client to monitor progress and feel reassured throughout the process.
• Project Assessment: Our team held meetings with all our client’s divisions to understand their needs. This involved investigating the types of work involved and assessing the specification of each print project. We also took samples of products to ensure our first delivered project would exceed quality expectations.
• Hands-On Support: Both the account director and transition manager were onsite weekly during this period to oversee the transition, manage workflows, and maintain business continuity. During this period, we identified immediate opportunities for improvement, including refining designs, simplifying processes, and optimising supply chains.
• Workflow Integration: We worked closely with the client’s design and warehouse teams to align our processes with theirs, making life easier for everyone involved.
• Proactive Communication: Regular meetings with stakeholders kept everyone informed and ensured the transition progressed smoothly, with no surprises.